In order to create a consistent strategy for business-to-business applications and procedures, their ERP partner Epicor recommended Ashcroft to look into possibilities of an EDI Managed Services On-Demand for a number of reasons, including:
Elimination of manual handling data avoiding human error
Less need for labor, time and paper resulting in reduced costs
Shorter cash cycle improving cash flow
Improvement of business processes through standardization
Shorter response times
Reduced ordering/shipping cycle time
Increased level of business partnership
TIE Kinetix’ solution scalability provides Ashcroft and all TIE Kinetix customers with the management of critical transactional data 24/7, always ensuring your business is running around the clock by EDI Managed Services On-Demand builds on the power of TIE Kinetix’ eVision solution by eliminating the day-to-day management of transaction processing.
Since 1987 TIE Kinetix has been providing the highest level of customer support. This is supported by a customer satisfaction rate of 99.1% with all integration, support and development teams based in St. Paul Minnesota, USA. TIE Kinetix’ support team has a ‘zerovoicemail’ policy.
Any support requests are addressed immediately. Says Kiely, “It’s a comforting feeling that everything is being handled behind the scenes and there’s never an issue. There is a feeling of transparency there and that’s what you’d expect from a managed service provider. The relationship with TIE Kinetix has been extremely positive as far as I’m concerned.”