Ashcroft, Inc.

Ashcroft, Inc., engages in manufacturing and marketing gauges, thermometers, switches, transducers, transmitters, calibration equipment, data loggers, diaphragm seals, and isolators for pressure and temperature measurement, monitoring, and control.
 
The company offers its products through a network of field and in-house sales personnel, local representatives, and distributors. Ashcroft also has operations in Brazil, Germany, Canada, Mexico, and Singapore.

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The Challenges

In order to create a consistent strategy for business-to-business applications and procedures, their ERP partner Epicor recommended Ashcroft to look into possibilities of an EDI Managed Services On-Demand for a number of reasons, including:

  • Elimination of manual handling data avoiding human error

  • Less need for labor, time and paper resulting in reduced costs 

  • Shorter cash cycle improving cash flow 

  • Improvement of business processes through standardization 

  • Shorter response times

  • Reduced ordering/shipping cycle time

  • Increased level of business partnership 

The Solution

Since introducing TIE Kinetix EDI Managed Service On-Demand, Ashcroft has reallocated staff and resources away from labor-intensive adjustment of their EDI system, driving down oversight and associated costs. Says Charlie Kiely, MIS Manager for Ashcroft, “The implementation process was painless.

Now, I don’t have to be concerned about managing employees internally running our EDI process. Managing time, verifying time, that’s all gone away, which is a positive for us. TIE Kinetix is handling everything EDI related now, and that puts us at ease.”

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The Results

TIE Kinetix’ solution scalability provides Ashcroft and all TIE Kinetix customers with the management of critical transactional data 24/7, always ensuring your business is running around the clock by EDI Managed Services On-Demand builds on the power of TIE Kinetix’ eVision solution by eliminating the day-to-day management of transaction processing.


Since 1987 TIE Kinetix has been providing the highest level of customer support. This is supported by a customer satisfaction rate of 99.1% with all integration, support and development teams based in St. Paul Minnesota, USA. TIE Kinetix’ support team has a ‘zerovoicemail’ policy.

Any support requests are addressed immediately. Says Kiely, “It’s a comforting feeling that everything is being handled behind the scenes and there’s never an issue. There is a feeling of transparency there and that’s what you’d expect from a managed service provider. The relationship with TIE Kinetix has been extremely positive as far as I’m concerned.”